Director, Integration Platform & Shared Service Delivery

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

We are seeking a strategic and hands-on Director, Integration Platform & Shared Service Delivery to lead two critical teams within our API & Integration function: the Integration Platform team and the Shared Service Delivery team.

This role requires a strong blend of technical expertise, people leadership, and operational discipline. You will oversee the enablement of our modern integration platform capabilities, drive high-quality shared service delivery, and ensure alignment with enterprise priorities through effective planning, execution, and performance management.

As a key member of the API & Integration leadership team, you will partner closely with the AVP, API & Integration to shape roadmaps, manage team capacity and financials, and drive enterprise integration outcomes.

Key Responsibilities

Leadership & Delivery Management

• Lead and grow two teams: Integration Platform and Shared Service Delivery.
• Define and execute team roadmaps in alignment with the enterprise integration strategy.
• Prioritize team backlogs and manage delivery milestones and capacity planning.
• Lead release management for integration platform capabilities and shared service deliveries.
• Drive high-performance team culture through clear expectation, effective performance management and continuous coaching.
• Foster collaboration across teams to enable delivery of secure, scalable, and reusable integration capabilities
• Influence and align with vendor and internal roadmaps to support integration platform evolution and future state planning.
• Foster a culture of innovation by encouraging experimentation, identifying emerging integration trends, and driving adoption of new technologies that advancing platform capabilities and service delivery.
  
  
  

Platform Ownership

• Own the platform lifecycle and ensure its scalability, reliability, security, and compliance.
• Lead the evolution of the enterprise Integration Platform, including Apigee, Kafka, and cloud-native services.
• Oversee the development of reusable frameworks, self-service tooling, and automation for API and event integration.
• Ensure the platform is scalable, reliable, and secure to meet current and future needs.
• Establish and manage production support model for integration platform, ensuring defined SLAs and operational excellence
• Partner with architecture and product stakeholders to shape the technical roadmap and investment priorities.
• Define and enforce integration platform governance, standards, and best practices for development, deployment, and operations.
• Ensure integration platform documentation completeness, including ABOR ( Application Book of Record) records and configurations responsibilities
  
  
  

Shared Service Delivery

• Oversee delivery of reusable APIs, events, and GenAI integrations that support multiple domains.
• Promote consistent design patterns, reusable assets, and governance compliance in shared delivery.
• Ensure definition and adherence to SLAs for shared service support and incident handling.
• Collaborate with business-aligned teams to support high-quality integration implementation
• Guide the shared service team in backlog prioritization, delivery estimation, and initiative planning.
• Lead operational support of shared service including incident, problem, and change management workflows.
• Track and report on shared service throughput, quality metrics, and usage analytics.
  
  
  

Operational Excellence

• Manage team financials including budgets, license usage, platform consumption, resource planning, and vendor engagements.
• Own team-level financial tracking and cost efficiency in collaboration with the AVP. Proactively identify cost optimization opportunities while maintaining service quality
• Ensure stable BAU operations and support for both the integration platform and shared service delivery.
• Ensure CAB/TAB attendance and compliance for all applicable platform and shared service changes.
• Ensure compliance with governance, security, and architectural standards.
• Define and enforce SLAs, disaster recovery ( RPO/RTO), and availability targets in line with enterprise standards.
• Build strong relationship with business and technology stakeholders to ensure platform and shared service alignment with needs
• Promote a customer-oriented mindset across operational support activities.
  
  
  

Qualifications

Must Have

• 10+ years of experience in integration, software, or platform engineering roles.
• 4+ years of proven people leadership, including performance management and team development.
• Experience managing technical roadmaps, backlog prioritization, and delivery tracking.
• Strong hands-on background with modern integration patterns and platforms (e.g., APIs, Kafka, microservices, cloud-native integration).
• Demonstrated experience with release management and leading technical delivery teams.
• Experience with financial planning and tracking for technical teams or platforms.
• Strong communication and collaboration skills with both technical and business stakeholders.
• Experience with cloud platforms such as GCP, Anthos, or AWS EKS.
  
  
  

Nice to Have

• Experience in Gen AI integration and data streaming.
• Experience working in regulated environments (insurance, financial services, etc.).
  
  
  

Education

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
  
  
  

Why Join Us?

• Lead a high-impact team driving enterprise modernization and innovation.
• Contribute to a forward-thinking API & Integration strategy.
• Be part of a collaborative environment focused on delivery excellence and technical growth.
• We encourage applications from individuals who may not meet all of the listed requirements, but who have the passion, skills, and potential to succeed in this role
  
  
  

Role ID: 213

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services
  
  
  

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.

It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers.