About the role
Deel announced job vacancy for the post of Customer Support Specialist (APAC). The place of posting will be at Remote (WFH). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. Holding high levels of professionalism and Deel product knowledge, Using a consultative and empathetic approach in delivering customer support resulting in positive customer experience, Efficiently work through tickets via voice calls, live chats, email and social media channels, Demonstrate strong ownership in issue resolution by providing best efforts to investigate, share knowledge, and communicate clearly with all customers, Continually learn the Deel platform, keeping up to date with product features and changes, Open communication with internal team members and business operations to help optimize and support workflows, Specialize in different account topics and become a subject matter expert, Communicating with customers through various channels (includes, but not limited to chat, email, phone, hangouts etc), Processing orders, forms, applications, and requests, Deliver efficient troubleshooting and query resolution, Identify, qualify and overcome customer objections, Keeping records of customer interactions, transactions, comments, and complaints, Providing feedback on the efficiency of the customer service process, Meet deadlines in a fast paced environment, Manage and exceed multiple performance related targets, Participate in on-going product training and process upskilling.
About the company
Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. They offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. They aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. After their successful Series D in 2021, they raised another $50M in 2023, doubling their valuation to $12B. There's never been a more exciting time to join Deel — the international payroll and compliance market leader.
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