V CATCH
Website:
vcatch.in
Job details:
Company Description V CATCH is a Bangalore-based contact center that operates on Six Sigma standards and is led by a core management team with decades of experience in the BPO industry. The company delivers cost-effective call center services supported by state-of-the-art technology and robust infrastructure. V CATCH serves a diverse range of sectors including Ed-tech, E-commerce, FMCG, aggregators, and real-estate builders, among others. By focusing on quality, efficiency, and customer-centric solutions, V CATCH helps clients improve their ROI in a sustainable and measurable way.
Role Description The Debt Recovery Operations (Telugu) role at V CATCH is a full-time, on-site position based in Bengaluru. The role involves making outbound and inbound calls to customers in Telugu to remind, negotiate, and facilitate repayment of overdue accounts while maintaining professionalism and compliance with company policies. The individual will document interactions accurately in the system, follow up on commitments, and escalate complex cases to the appropriate team when required. Day-to-day tasks also include coordinating with internal teams, adhering to recovery targets, and providing clear and empathetic communication to customers to ensure positive resolution of debt-related issues.
Qualifications
- Candidates should possess strong Interpersonal Skills and Communication abilities, including fluency in Telugu and working proficiency in English or Hindi.
- Candidates should possess knowledge or experience related to Addiction Recovery or other customer-sensitive scenarios, with the ability to handle conversations with empathy and discretion.
- Candidates should possess familiarity with Insurance or financial products, or a willingness to learn the basics of loan and debt structures.
- Candidates should possess Training-related capabilities, such as the ability to absorb process training quickly and adhere to compliance and operational guidelines.
- Additional beneficial qualifications include prior experience in collections or BPO/call center operations, basic computer literacy (CRM tools, MS Office), strong problem-solving skills, and the ability to work in target-driven environments.
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