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Company Description YUVAAN ENTERPRISES is a trusted debt recovery and financial solutions agency known for efficient, ethical, and client-focused services. Based in Delhi, India, the company specializes in loan recovery, debt collection, settlement negotiation, and financial portfolio management to help businesses maintain healthy cash flows. Its mission is to provide transparent recovery solutions that support financial stability while preserving strong customer relationships. YUVAAN ENTERPRISES emphasizes professionalism, integrity, and customized strategies, offering services such as customer engagement, data management, and reporting. The organization aims to be a leading ethical debt recovery agency that turns financial challenges into opportunities for its clients and stakeholders.
Role Description This is a full-time, on-site Debt Recovery Agent role based in Agra. The Debt Recovery Agent will contact customers via phone, email, and in-person visits to follow up on overdue loans and EMIs, negotiate payment plans, and ensure timely recovery of outstanding amounts. The role includes maintaining accurate records of interactions, payment commitments, and recovery status in internal systems, as well as preparing regular reports for management. The agent will collaborate with team members and supervisors to implement recovery strategies, support settlement negotiations when required, and escalate complex cases for legal or specialized follow-up. Providing professional, respectful customer service while adhering to regulatory and company policies is essential.
Qualifications
- Strong Debt Collection skills, including follow-ups, negotiation, and handling overdue accounts.
- Solid Analytical Skills to assess customer profiles, payment history, and recovery options.
- Effective Communication skills for clear, respectful interaction with customers and internal teams.
- Basic understanding of Finance concepts related to loans, EMIs, and recovery processes.
- Customer Service orientation to manage sensitive conversations and maintain positive relationships.
- Ability to work on-site in Agra with a disciplined, target-driven approach.
- Proficiency in maintaining records and using spreadsheets or recovery management software.
- Minimum high school diploma; a degree in commerce, finance, or a related field is an advantage.
- Prior experience in collections, banking, NBFCs, or financial services is preferred.
- Familiarity with local language(s) and English for effective communication is beneficial.
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