Debt Recovery Agent
Medius AI
- Location
- Mumbai Metropolitan Region
- Job type
- Full-time
Required skills
- banking
- compliance
- CRM
- customer service
- fintech
About the role
Medius AI
Website:
themedius.ai
Job details:
- DRA certification mandatory
- Work from office role for telecollection process in banking/NBFC/fintech sector
- Make outbound calls to customers with overdue payments
- Convince customers to pay or settle their dues through negotiation and follow-up
- Collect payment or obtain a strong commitment to pay on every call
- Update CRM with call logs, outcomes, and follow-up actions
- Do not miss any incoming calls; attend to all calls during working hours
- Be available from 10 AM to 7 PM, Monday to Saturday
- Complete a minimum of 6 hours of talk time daily
- Follow all compliance and communication guidelines strictly
- Fluency in Hindi and at least one regional language required
- Must have a smartphone, good internet connection, and quiet environment
- Strong communication, persuasion, and target-driven mindset required
- Minimum 6 months of experience in telecalling, collections, or customer service preferred
Click on Apply to know more.
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