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Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations

Min Experience

2 years

Location

Greater Madurai Area

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Key Requirements

  • Provide exceptional customer service and support to corporate banking clients through various communication channels, including phone, email, and chat
  • Assist clients with inquiries, requests, and troubleshooting related to their banking products and services
  • Collaborate with cross-functional teams to ensure seamless resolution of client issues
  • Maintain accurate and up-to-date records of client interactions and transactions
  • Identify opportunities to enhance the client experience and provide feedback to the management team
  • Participate in continuous learning and development activities to stay informed of industry trends and best practices

Requirements

  • Minimum 2 years of experience in a customer service or contact center role, preferably in the banking or financial services industry
  • Strong communication and interpersonal skills, with the ability to effectively interact with clients from diverse backgrounds
  • Excellent problem-solving and analytical skills, with the ability to think critically and provide effective solutions
  • Proficient in the use of relevant banking and customer relationship management (CRM) systems
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  • Commitment to providing exceptional customer service and a passion for the banking industry
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Primary Location

India-Tamil Nadu-DBS Bank Centre

Job

Customer Service

Schedule

Regular

Job Type

Full-time

Job Posting

Jun 2, 2025, 9:30:00 PM

About the company

DBS Bank

Skills

customer service
problem-solving
analytical skills
critical thinking
banking
customer relationship management