Analyst, Specialist, Application Support Engineer, Technology and Operations

Provide Application support for banking applications. Aware of application used in T&M, Custody and PCM Clearing business functions. Technical support for UAT, Production and Project specific requirements. Should have knowledge of various regulatory applications used by business functions. Should be aware of regulatory applications. Provide Application support for production issues. Co-ordinate with application echo partners/vendors & bank's internal units in issue resolution in the production and UAT environment. Participate in project. To be part of requirement gathering, solution designing, Project development and end to end deliveries. Publish regular project / issue updates to all stakeholders. Good understanding of SRE model, automation in manual tasks, Jira and raising service/incident tickets. The candidate should have good written verbal communication skills, vendor management experience, incident, problem and change management experience. Maintaining BAU jobs execution, reports generation on daily basis and based on the frequency of reports – Weekly, Fortnightly, Monthly Quarterly and Annual and providing support to business units. Maintaining production access and coordinating for change management process steps. BCP, DR activities Participate in Audit activities.

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.