Services Consultant Prin

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.

Location: The successful candidate will have the opportunity to work in a hybrid environment; working remote as well as at the closest office location

About The Opportunity

The Service Consultant role is aligned to a North American Eastern Standard Time and requires a night shift in Mauritius. The Consultant is responsible for providing guidance on the implementation of Dayforce core modules (WFM, Payroll and/or Benefits) for new or existing customers adding a new Dayforce core module. The consultant uses reliable, repeatable, and quality implementation practices to come up with the optimal solution, satisfying the customer’s need. The Consultant works closely with the Project Manager for Implementation projects to plan the project and identify critical dependencies.

This role does NOT develop code.

What You'll Get To Do

• Document and validate customer’s business requirements
• Conduct consulting sessions with the customer and document with meeting minutes
• Provide guidance and best practices to the customer on Dayforce core modules (WFM, Payroll and/or Benefits) to meet customer’s documented requirements
• Test and implement solutions for customers
• Attend project meetings and provide status on progress of activities and deliverables
• Maintain accurate and timely updates within the project tracking, time tracking and customer billing system
• Be a “go-to” resource for specific Dayforce core modules’ areas for internal and external users
• Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
  
  

Skills And Experiences Value

• Ability to form great customer relationships
• Ability to consult customer on business needs
• Ability to engage with multiple projects & customers at the same time and manage priorities accordingly
• Excellent organization, communication, and collaboration skills
• Ability to lead and facilitate customer workshops and sessions
• Strong analytical and problem-solving skills
• Prior functional experience with Dayforce HCM would be an asset
• Prior consultative experience with employee data integration or HCM software
• Proficient in Microsoft Office products
• Bachelor’s degree in Business, Management, IT, or any IT related field
• 3-5 years’ of HCM consulting experience with an HCM software provider preferably with a focus on Dayforce core modules (WFM, Payroll and/or Benefits)
• Excellent English and French, written and spoken is required
• Analytical thinking is required
• Excellent documentation skills
• Superior customer support experience
• Experience working with North American clients and vendors a benefit
  
  

Working Schedule: 3 PM to 1 AM (Night Shift)

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.