Senior Customer Success Manager

Dayforce is currently seeking a dynamic Customer Success Manager. You will assume a key role as a champion for our enterprise customers. As a trusted advocate, you will think strategically and drive quantifiable value to our customers via our products and services. Lead partnering with customer on development of joint customer success plans, value plans and other essential customer assets. Review and maintain such joint assets on a regular basis, contribute to ingoing improvement and evolution of such assets, maintain regular monthly and quarterly cadence and facilitating executive success reviews Conduct regular customer meetings with accounts within designated portfolio in accordance with governance framework and leading industry trends Orchestrating partnership with the sales teams, services teams and partners to ensure success of Dayforce opportunities within the customer base. Proactively identify revenue opportunities and leads and pass them on to sales for execution Leading preparation and presentation of business proposals, analyzing commercial data and making commercially sustainable, profitable recommendations Generating revenue as and when required, from existing customer base, by for example: Recommending/promoting value added services, participating in sales performance incentive programs Developing account and territory plans for designated customers, maximizing growth potential, customer maturity progression, improving retention and on time renewals, and securing advocates and referenceable customers Maintaining a high level of customer retention rate based on strong customer satisfaction, making sure customers are reference-able for new sales prospects Work closely with customers at all levels of management to build trust and confidence in Dayforce's suite of products and services Contract management and negotiation Anticipate customers future requirements and provides broader industry/vertical/geo insights based on external and internal information Maintaining customer details in Salesforce and help evolve our CRM setup to meet ongoing changing needs of the business Customer's first line of escalation for commercial, business and relationship issues, working and coordinating with key delivery groups to meet the customer's needs Orchestrating internal functional and delivery groups to deliver required customer outcomes and results, coordinating the quality and timeliness of all customer communications Identify solutions for greater and faster time to value through the understanding of customer requirements, external context, and researching the options available in our product and service offerings Manage regional User Groups, attendance at customer days, case studies and testimonials

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.