About the role
The Services Group provides dedicated and continuous remote yet hands-on consulting. Our team helps clients achieve a positive go-live experience by monitoring the project and aligning it with everyone's primary goal – using Dayforce effectively and near-effortlessly from day one. Comprised of consultants working independently on client projects around the world, our Services group is connected by a sense of camaraderie, we are grounded in a sense of belonging and an amazing remote-work culture.
As a result of our powerful trajectory and strategic organizational restructuring, we are adding a Senior Consulting Manager to guide a team of senior consulting professionals, provide thorough leadership, and act as an advocate. You will spearhead resourcing optimization and the processes we need to efficiently staff our projects, grow our people, and run the business. You are an experienced manager with an opportunity to grow and nurture a team by taking on true leadership and guidance responsibilities
You want to apply your expertise as a leader to optimize resourcing and career development and introduce best practices.
What you'll get to do
You will work in partnership with Project Managers, Resource Management, and Services Sales to strategize on staffing plans for customer projects and position appropriate consultants for customer engagements. You will have overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes
You will coach and develop a diverse workforce, managing a remote team, instilling a commitment to quality and excellence, encouraging collaboration, and providing clear direction on meeting project goals. You will actively listen to what others say, giving them space and a chance to be heard.
You will lead initiatives to hone our practice excellence, including product and implementation expertise, as well as recruitment, onboarding, and career development.
You will determine the right resources to effectively execute human resources or development initiatives, providing clear direction, predicting issues, and determining if a change in approach or corrective action is needed to accomplish goals.
You will lead a team to exceed customer expectations and incorporate customer service into messages within the team and actions with other parts of the organization.
