Production Support 2, Developer I

Who are we looking for? Production Support 2 Developer I (PS2 Developer I) for Client Support acts as Tier 2 support for resolving client issues and cases escalated by Tier 1 personnel The PS2 Developer I helps resolves support issues by conducting root cause analysis, system analysis, data updates and coordinates resolution efforts within the Client Support group as well as inter-departmentally throughout the company. This position works with the PS2 Developer II for the analysis, test and promotion of the change management process for client users. The PS2 Developer I is involved in the discussion to strategize how to lower case volume and improve turnaround times. This position is involved in the training and development to DataServ support staff on case management. The PS2 Developer I is required to be available for periodic testing after release deployment with the DevOp. This work is completed outside of regular working hours. We are currently hiring this position in the following states: Oregon, Utah, Arizona, Colorado, Texas, Kansas, Missouri, Minnesota, Illinois, Michigan, Ohio, South Carolina, Washington, Connecticut, Georgia, and Florida.

At DataServ, we believe in "creating a better way"...and we believe in doing so through "Evolutionary" change that works vs. "Revolutionary" change that too often fails. We live out these beliefs by helping Finance organizations modernize their Accounts Payable function and optimize it over time, thereby elevating them from a back office "administrative" role to a "strategic" business unit contributing to the bottom line. DataServ specializes in developing and delivering Exceptions-based Intelligent Accounts Payable Invoice Automation (APIA) SaaS that always delivers substantial ROI. Founded in 1994, the company created the world's first FinTech Software as a Service (SaaS) technology. Since then, DataServ has been helping businesses save time and money throughout their AP processes while enhancing visibility and controls to reduce risk and improve scalability. Our top-rated solutions are used by more than 20,000+ satisfied users in 40+ countries and we are proud of our extraordinary customer retention rate, with over 70% of our clients having been with us for 10+ years. Read more about us at www.dataserv.com.