Level 1 Technical Specialist

Technology Specialist – Support Desk Level 1

Location: Coppell, TX (In-Office; occasional client site visits)
Company: ActaMSP, a Datamax Inc. Company
Salary: $48,000 – $50,000 annually
Schedule: Monday–Friday, 8:00 AM – 5:00 PM (with occasional after-hours/on-call support)

Position Overview

ActaMSP is seeking a motivated and customer-focused Technology Specialist – Support Desk Level 1 to join our growing team. This role is ideal for individuals who are passionate about technology and enjoy helping clients solve technical issues in a fast-paced, team-oriented environment.

Successful candidates will demonstrate a strong balance of technical knowledge and interpersonal skills, providing exceptional support to our managed service clients.

Key Responsibilities

• Provide remote technical support to managed service clients using tools such as Autotask
• Respond promptly to support requests via phone, email, and ticketing system 
• Monitor and maintain client environments through proactive IT management 
• Manage and support TechCare® IT service accounts 
• Accurately document all technical work, time tracking, and client interactions 
• Maintain and contribute to internal knowledgebase documentation 
• Deliver excellent customer service while resolving technical issues efficiently 

Qualifications

Experience & Skills

• Help desk or technical support experience 
• Windows 10/11 environments 
• Microsoft Office and Microsoft 365 
• Active Directory 
• Ticketing systems (e.g. Autotask, or similar) 
• Kaseya or other RMM tools 
• Phone-based customer support 
• Email configuration and troubleshooting 
• VoIP phone systems 
• Network printers and copiers 

Core Competencies

• Strong problem-solving and troubleshooting skills 
• Excellent communication and customer service abilities 
• Detail-oriented with strong organizational skills 
• Ability to work effectively both independently and as part of a team 
• Positive attitude with a “can-do” mindset 

Compensation & Benefits

• Competitive salary ($48,000 – $50,000 annually) 
• Medical, Dental, and Vision Insurance 
• 401(k) with matching and Profit Sharing 
• Short-Term & Long-Term Disability 
• Group Life Insurance 
• Paid Time Off & Paid Holidays 
• Educational Assistance 
• Employee Assistance Program 
• Additional compensation for on-call rotation 

Additional Requirements

• Must pass a background check and drug screening 
• High school diploma or equivalent required

Equal Opportunity Employer

ActaMSP is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace and do not discriminate against applicants or employees based on any protected characteristic in accordance with applicable laws.

Provides managed IT services and office technology solutions.