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About The Company
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a leading global provider of business process management services. We specialize in delivering transformative solutions across the entire customer lifecycle, serving industries such as Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and more. With a strong international footprint spanning the US, UK, India, Mexico, Australia, South Africa, and the Philippines, we are committed to helping our clients overcome their most complex challenges through innovative technology, data analytics, and domain-centered teams. Our approach combines industry expertise with cutting-edge solutions to deliver measurable, future-ready outcomes for our clients.
About The Role
We are seeking a highly skilled AI/ML professional to join our team as a Consultant or Senior Consultant. This role is focused on developing, fine-tuning, and deploying advanced NLP models tailored specifically for the mortgage industry. The ideal candidate will have a strong background in machine learning, deep learning, and natural language processing, with experience in building models that are accurate, unbiased, and aligned with ethical AI standards. This position offers the flexibility of remote work and involves close collaboration with domain experts, data scientists, and engineers to create impactful solutions that enhance decision-making processes within the mortgage sector.
Qualifications
The ideal candidate should possess a solid educational background with a Master’s or Ph.D. in Data Science, Computer Science, Statistics, or a related field. They should demonstrate proficiency in Python and experience with machine learning frameworks such as TensorFlow or PyTorch. Familiarity with NLP libraries like Hugging Face Transformers is essential. Candidates should have a proven track record of handling large datasets, performing feature engineering, and conducting statistical analyses. Experience in cloud computing platforms such as AWS or Azure is desirable for scalable model training and deployment. Strong problem-solving skills, excellent communication abilities, and a keen understanding of ethical considerations in AI development are critical. Knowledge of bias detection and mitigation strategies is also highly valued.
Responsibilities
- Analyze and preprocess diverse datasets relevant to the mortgage industry, ensuring data quality and relevance for model training.
- Research and implement state-of-the-art NLP models, focusing on pre-training, instruction tuning, and reinforcement learning with human feedback (RLHF) to improve model alignment and decision-making capabilities.
- Develop and optimize machine learning algorithms to enhance model performance, accuracy, and efficiency.
- Collaborate with domain experts to incorporate industry-specific knowledge into model development, ensuring outputs are relevant and actionable.
- Conduct rigorous experiments to validate hypotheses, analyze results, and iterate on model improvements.
- Maintain comprehensive documentation of methodologies, experiments, and results to support transparency and reproducibility.
- Identify potential biases in data and models, and implement strategies to mitigate them, ensuring responsible AI practices.
Benefits
At Firstsource, we value our employees and offer a competitive benefits package designed to support your professional and personal growth. Employees enjoy flexible remote working arrangements, allowing for a healthy work-life balance. We provide opportunities for continuous learning and development through training programs, workshops, and certifications. Our comprehensive health insurance plans ensure your well-being, while our performance-based incentives recognize and reward your contributions. You will also have access to a collaborative work environment that encourages innovation, diversity, and inclusion, fostering a culture where your ideas and expertise can thrive.
Equal Opportunity
Firstsource is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, gender, age, religion, national origin, disability, sexual orientation, or any other protected characteristic. We believe diversity enhances our ability to serve our clients effectively and fosters a workplace where everyone can succeed. All employment decisions are made based on merit, qualifications, and business needs. We encourage individuals from diverse backgrounds to apply and join our dynamic team.
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