Laboratory Solution Consultant

• Design and implement connectivity solutions and/or best practice laboratory solutions for customers and business partners using Data Innovations software

• Provide advanced level support and guidance from pre-implementation through post-live support to ensure maximum benefit from the company’s software solutions

• Provide customers and Business Partners with appropriate training and education on the company’s product and solutions

• Develop and maintain an advanced level knowledge of the use and functionality of the company’s software products, its associated modules, and the laboratory industry

• Maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactions

• Successfully execute project plans through their completion for assigned service implementations

• Manage and accurately track time spent on assigned projects and tasks, and meet utilization goals established for the position

• Act as and provide escalation support for the company’s customer support and sales teams

• Ensure customer concerns are proactively communicated to management and team members as appropriate

• Document and deliver project status updates to all necessary individuals responsible for the service activity

• Work collaboratively with other departments within the company to ensure the company’s operational readiness for new releases

• Responsible for keeping current on all product releases and enhanced/modified features

• Perform demonstrations/presentations of the company’s products and solutions to customers

• Actively participate in tradeshows, workshops and educational events as needed

• Perform other related duties as assigned

 

Knowledge, Skills, and Abilities:

• Working knowledge and understanding of Laboratory Information Software management/administration, IVD instrument interfacing, and laboratory workflows

• Working knowledge of or ability to learn Data Innovations’ products

• Excellent interpersonal and presentation skills

• Excellent analytical and problem solving skills

• Effectively manage multiple priorities under constant deadlines and in potentially stressful environments/situations

• Self-motivation and ability to successfully work independently

• Ability to deliver and portray the Company’s solutions in a positive and professional manner

• Effective ability to teach and instruct peers and clients

• Demonstrated knowledge of and ability to execute upon the principles surrounding project management

• Ability to meet travel requirements – up to 20% travel required, which may include travel outside of normal business hours – including evenings and weekends

• Must comply with and pass initial background check and drug screening, as well as subsequent background checks, drug screenings and vaccine requirements as required by customer contracts

• Must comply with company vaccination policy

• Ability to follow DI’s policies and procedures

 

Minimum Associate’s Degree in Medical Technology or Sciences AND the completion of an Accredited Program in Medical Laboratory Technology OR at least 3 years working as a Laboratory Technician. Alternatively, a combination of education and experience where comparable knowledge and skills can be obtained.

 

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding, and computer use. This position may also have travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.

 

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

• Medical Technologist (ASCP, NCA, or equivalent) certification

• Demonstrated knowledge of laboratory test Autoverfication (AV) workflow principles and ability to configure and deploy decision rules in laboratory Instrument, Middleware, and/or Laboratory information systems software

• Demonstrated experience using Data Innovations’ products/services

• Certification in Project Management

• Previous consulting experience

• Experience conducting adult education training courses

• Proficiency with Microsoft Office and SharePoint applications

 

This person reports directly to either the Manager, Implementation Consulting or the Director, Implementation Consulting.