User Success-Engineer

Dassault Systems is hiring for the role of User Success- Engineer! Responsibilities of the Candidate: Assist Customers/Partners to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products Respond immediately in case of Customer Crisis situations Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction Create Knowledge capitalization content on key technical topics Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity Requirements: B.E., B.Tech (Mechanical/Production) from premier institutions with good academic track records 60% throughout in all academics with NO GAPS 1-3 years Industry Experience with any CAD and/or PLM software Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software Exposure to PLM operations and concepts is an added advantage Good English communication skills, both written and verbal required Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities Ability to work in a fast paced dynamic environment

Dassault Systèmes