Service Contract Customer Support Specialist

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today:  time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.

It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

The Service Contract Customer Support Specialist is responsible for managing end‑to‑end service contract administration activities, including contract activation, maintenance, corrections, and invoice resolution. This role plays a critical part in ensuring accurate contract execution, timely revenue recognition, and seamless support to Service Inside Sales and commercial stakeholders.

This position reports to the Customer Support Admin Manager and is part of the Customer Support located in Mumbai and will be an on-site role.  

In this role, you will have the opportunity to:

• Manage service contract corrections, including credit and rebilling activities, ensuring accuracy and policy compliance
• Investigate, resolve, and close disputed service contract invoices in alignment with service and finance guidelines
• Support Service Inside Sales by responding to inquiries via email and providing timely contract‑related information
• Own the activation, maintenance, extension, and termination of service contracts, including updates to extended warranty commitments at Point of Sale (POS)
• Contribute to Daily Management activities, ensuring business continuity and alignment with departmental objectives
• Identify and highlight process gaps, procedure updates, or work instruction corrections to management as needed

The essential requirements of the job include

• Bachelor’s degree in Business, Operations, Finance, or a related discipline, or equivalent professional experience
• 5+ years of experience in service contract administration, customer support, order management, or contract operations
• Working knowledge of ERP systems (e.g., Oracle or similar) supporting service contracts, billing, and revenue processes

Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role

• No regular travel required

It would be a plus if you also possess previous experience in:

• Supporting service contracts, extended warranties, or maintenance agreements
• Experience working with Service Inside Sales or commercial teams
• Exposure to invoice dispute handling, credit processing, or rebilling activities

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.