Customer Coordinator- Kitchen and Bath

Daikin Comfort

Location: Grand Rapids, Michigan, United States
Job type: Full-time

Required skills

accounting
communication skills
customer service
HVAC
people management

About the role

Williams Distributing Co. & Shoemaker Inc. Divisions of Daikin Comfort Technologies North America, Inc. are seeking bright people who lean into challenges to join the team. We are a wholesale distribution powerhouse throughout Michigan, Ohio, and Indiana. Specializing in HVAC equipment and residential building products: Kitchen and Bath, Hearth, and Garage Doors.

The Customer Service Representative (CSR) is the first point of contact for customers visiting or calling the showroom. This role is responsible for providing a professional, welcoming experience while supporting day-to-day operations including order entry, literature management, and basic accounting tasks. The CSR plays a vital role in ensuring smooth communication between customers, vendors, and internal teams.

Position Summary	The Customer Service Representative (CSR) is the first point of contact for customers visiting or calling the showroom. This role is responsible for providing a professional, welcoming experience while supporting day-to-day operations including order entry, literature management, and basic accounting tasks. The CSR plays a vital role in ensuring smooth communication between customers, vendors, and internal teams.
Position Responsibilities	May include: Greet customers with a professional and friendly demeanor Track leads and permits as directed Assist with showroom accounting and Williams system operations Support point-of-sale transactions and reconcile petty cash Maintain showroom literature and samples Answer phones and manage fax communications Enter and maintain purchase orders, sales orders, RMAs, debit memos, and branch transfers Assist in approving vendor invoices and meeting discount deadlines Participate in team meetings and coordinator-led conference calls Maintain cleanliness and organization of the showroom Perform additional tasks to support daily business needs
Knowledge & Skills	Strong phone etiquette and interpersonal communication skills Organizational and follow-through abilities Ability to apply sound judgment, integrity, and work ethic
Experience	Experience in retail sales preferred Strong phone etiquette and interpersonal communication skills
People Management	No
Physical Requirements / Work Environment	Must be able to sit and operate a computer and phone for extended periods of time Must be able to perform essential responsibilities with or without reasonable accommodations
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

About Daikin Comfort

Manufactures and distributes residential and commercial HVAC systems.

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