- Location
- Bengaluru East, Karnataka, India
- Job type
- Full-time
Required skills
- Azure
- database
- interpersonal skills
About the role
NTT DATA
Website:
nttdata.com
Job details:
Summary Of Key Responsibilities
- Provides first-level support in English and Spanish languages
- To be able to work in a 24/7 work schedule
- Uses troubleshooting techniques and tools to identify technical defects/issues
- Assign incidents in line with documented guidelines and procedures
- Actively supports the customer in all aspects through problem resolution, keeping the customer informed and updated throughout life of incident
- Clearly and concisely logs and tracks details of solutions provided to resolve customer issues (logs all ACD calls, emails and call-backs) maintaining and updating customer database
- Consistently performs to set targets
- Escalates problems in line with documented procedures, as appropriate
- Maintains comprehensive knowledge of service offerings along with future industry products and technologies
- Attends required technical training sessions and makes effective use of assigned lab time
- Complies with schedule adherence to ensure overall service level targets are achieved
- Identifies and provides input on unique or recurring customer problems
Knowledge, Skills And Attributes
- Excellent verbal and written communications in English and Spanish
- Working knowledge of all software currently shipped with NTTD client products and basic knowledge of legacy operating systems
- Working knowledge of PC architecture/technology
- Working knowledge of NTTD and customer supplied applications
- Thorough knowledge of Service Procedures
- Thorough knowledge and understanding of policies and procedures and the ability to determine course of action based on given guidelines
- Ability to analyse and solve technical problems by investigating potential solutions using troubleshooting skills
- Knowledge on Service Now is preferred
- Good organizational skills
- Good interpersonal skills
- Excellent telephone and customer handling skills
- Ability to handle stressful situations.
- Ability to deal professionally with irate customers
- Ability to learn new products and technologies
- Spanish language would be considered highly advantageous
Academic Qualifications And Certifications
- Bachelor’s Degree in any stream
- Any certification like DELE, SIELE or ACTFL OPI
- CompTIA A+ Certification
- ITIL 4 Foundation Certification
- Microsoft Certified: Azure Fundamentals certification is preferred but not mandatory
Click on Apply to know more.
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