Member Services Coordinator

<div class="benefits"> <div><strong>Benefits:</strong></div> <ul> <li>401(k)</li> <li>Company parties</li> <li>Employee discounts</li> <li>Free uniforms</li> <li>Opportunity for advancement</li> <li>Paid time off</li> <li>Training & development</li> </ul> </div> <div class="trix-content"> <div> <strong>Member Services Coordinator - 40 hours/week<br></strong><br> </div><div> <strong>D-BAT Virginia Beach<br></strong><br> </div><div> <strong>General Overview<br></strong><br> </div><div>At D-BAT Virginia Beach, we are more than a premier baseball and softball training facility — we are a high-energy, high-accountability environment committed to athlete development and operational excellence. From youth players to professional prospects, we provide elite instruction within a structured, professional setting.<br><br> </div><div>The <strong>Member Services Coordinator</strong> plays a key role in delivering a consistent, professional, and high-quality customer experience. This position is responsible for front desk operations, customer communication, scheduling support, and membership follow-up.<br><br> </div><div>This is not simply a front desk position. This role requires attention to detail, strong communication skills, and the ability to operate with urgency and professionalism in a fast-paced environment. The Member Services Coordinator helps ensure daily operations run smoothly while supporting both customers and staff.<br><br> </div><div> <strong>Essential Duties & Responsibilities<br></strong><br> </div><div> <strong>Customer Experience<br></strong><br> </div><ul> <li> Provide a welcoming, professional, and energetic first impression to all players, families, and guests </li> <li> Deliver consistent, high-quality customer service across all interactions (in-person, phone, and email) </li> <li> Answer questions and assist families with programs, memberships, and scheduling </li> <li> Escalate complex concerns to management when appropriate </li> <li> Maintain clear, professional communication aligned with D-BAT Virginia Beach standards </li> </ul><div> <strong>Membership & Account Support<br></strong><br> </div><ul> <li> Assist with membership inquiries, account updates, and general questions </li> <li> Support membership follow-ups, including outreach to leads and existing members </li> <li> Help monitor declined payments and notify customers as directed </li> <li> Accurately document customer interactions and account notes </li> <li> Maintain professionalism and composure in all customer interactions </li> </ul><div> <strong>Scheduling & Administrative Support<br></strong><br> </div><ul> <li> Assist with scheduling lessons, rentals, camps, and clinics </li> <li> Ensure bookings are accurate and properly entered into the system </li> <li> Communicate schedule updates clearly to customers and staff </li> <li> Maintain organized and detailed customer records </li> </ul><div> <strong>Front Desk & Daily Operations<br></strong><br> </div><ul> <li> Manage front desk responsibilities including check-ins, payments, and phone coverage </li> <li> Process transactions accurately and efficiently </li> <li> Maintain a clean, organized, and professional front desk and retail area </li> <li> Support daily operational tasks including printing materials and administrative support </li> <li> Assist with basic event setup and breakdown as needed </li> </ul><div> <strong>Performance Expectations<br></strong><br> </div><div>The Member Services Coordinator is expected to:<br><br> </div><ul> <li> Maintain a high level of professionalism and responsiveness </li> <li> Ensure accuracy in scheduling and customer information </li> <li> Support timely communication with customers and team members </li> <li> Contribute to a positive, structured, and team-oriented environment </li> <li> Operate with urgency, reliability, and attention to detail </li> </ul><div> <strong>Schedule<br></strong><br> </div><ul> <li> Monday–Friday: <strong>10:30 AM – 6:30 PM</strong> </li> <li> Occasional flexibility may be required for events or peak periods</li> </ul><div><br></div><div> <strong>Qualifications<br></strong><br> </div><ul> <li> Strong communication skills with a professional and confident presence </li> <li> Customer service experience preferred </li> <li> Organized and detail-oriented with the ability to multitask </li> <li> Comfortable working in a fast-paced, high-energy environment </li> <li> Reliable, punctual, and professional in appearance and conduct </li> <li> Positive attitude with a willingness to learn and take direction </li> <li> Interest in baseball, softball, or sports is a plus </li> <li> Availability to work afternoons, evenings, weekends, and holidays as needed </li> <li> Ability to stand and move throughout the facility for extended periods </li> </ul><div> <strong>Benefits & Perks<br></strong><br> </div><ul> <li> <strong>Free Facility Membership</strong> – Full access to cages and weight room </li> <li><strong>401(k) Program</strong></li> <li> <strong>Paid Time Off</strong> – 5 days PTO after 1 year of employment </li> <li> <strong>Growth Opportunities</strong> – Clear path for advancement within D-BAT Virginia Beach </li> <li> <strong>Team Environment</strong> – Work in a high-energy, sports-driven atmosphere </li> <li> <strong>Team Culture & Events</strong> – We invest in our team through company-sponsored events, including our annual Christmas party and additional team celebrations throughout the year </li> <li> <strong>Perks</strong> – Access to Norfolk Tides tickets</li> </ul><div> <strong>Apply<br></strong><br> </div><div>Please send your resume to <strong>kara@dbatvirginiabeach.com<br></strong> </div> </div>

Indoor baseball and softball training facility providing professional instruction.