About the role
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<div><strong>Benefits:</strong></div>
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<li>401(k)</li>
<li>Company parties</li>
<li>Employee discounts</li>
<li>Free uniforms</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training & development</li>
</ul>
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<strong>Member Services Coordinator - 40 hours/week<br></strong><br>
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<strong>D-BAT Virginia Beach<br></strong><br>
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<strong>General Overview<br></strong><br>
</div><div>At D-BAT Virginia Beach, we are more than a premier baseball and softball training facility — we are a high-energy, high-accountability environment committed to athlete development and operational excellence. From youth players to professional prospects, we provide elite instruction within a structured, professional setting.<br><br>
</div><div>The <strong>Member Services Coordinator</strong> plays a key role in delivering a consistent, professional, and high-quality customer experience. This position is responsible for front desk operations, customer communication, scheduling support, and membership follow-up.<br><br>
</div><div>This is not simply a front desk position. This role requires attention to detail, strong communication skills, and the ability to operate with urgency and professionalism in a fast-paced environment. The Member Services Coordinator helps ensure daily operations run smoothly while supporting both customers and staff.<br><br>
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<strong>Essential Duties & Responsibilities<br></strong><br>
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<strong>Customer Experience<br></strong><br>
</div><ul>
<li> Provide a welcoming, professional, and energetic first impression to all players, families, and guests </li>
<li> Deliver consistent, high-quality customer service across all interactions (in-person, phone, and email) </li>
<li> Answer questions and assist families with programs, memberships, and scheduling </li>
<li> Escalate complex concerns to management when appropriate </li>
<li> Maintain clear, professional communication aligned with D-BAT Virginia Beach standards </li>
</ul><div>
<strong>Membership & Account Support<br></strong><br>
</div><ul>
<li> Assist with membership inquiries, account updates, and general questions </li>
<li> Support membership follow-ups, including outreach to leads and existing members </li>
<li> Help monitor declined payments and notify customers as directed </li>
<li> Accurately document customer interactions and account notes </li>
<li> Maintain professionalism and composure in all customer interactions </li>
</ul><div>
<strong>Scheduling & Administrative Support<br></strong><br>
</div><ul>
<li> Assist with scheduling lessons, rentals, camps, and clinics </li>
<li> Ensure bookings are accurate and properly entered into the system </li>
<li> Communicate schedule updates clearly to customers and staff </li>
<li> Maintain organized and detailed customer records </li>
</ul><div>
<strong>Front Desk & Daily Operations<br></strong><br>
</div><ul>
<li> Manage front desk responsibilities including check-ins, payments, and phone coverage </li>
<li> Process transactions accurately and efficiently </li>
<li> Maintain a clean, organized, and professional front desk and retail area </li>
<li> Support daily operational tasks including printing materials and administrative support </li>
<li> Assist with basic event setup and breakdown as needed </li>
</ul><div>
<strong>Performance Expectations<br></strong><br>
</div><div>The Member Services Coordinator is expected to:<br><br>
</div><ul>
<li> Maintain a high level of professionalism and responsiveness </li>
<li> Ensure accuracy in scheduling and customer information </li>
<li> Support timely communication with customers and team members </li>
<li> Contribute to a positive, structured, and team-oriented environment </li>
<li> Operate with urgency, reliability, and attention to detail </li>
</ul><div>
<strong>Schedule<br></strong><br>
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<li> Monday–Friday: <strong>10:30 AM – 6:30 PM</strong>
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<li> Occasional flexibility may be required for events or peak periods</li>
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<strong>Qualifications<br></strong><br>
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<li> Strong communication skills with a professional and confident presence </li>
<li> Customer service experience preferred </li>
<li> Organized and detail-oriented with the ability to multitask </li>
<li> Comfortable working in a fast-paced, high-energy environment </li>
<li> Reliable, punctual, and professional in appearance and conduct </li>
<li> Positive attitude with a willingness to learn and take direction </li>
<li> Interest in baseball, softball, or sports is a plus </li>
<li> Availability to work afternoons, evenings, weekends, and holidays as needed </li>
<li> Ability to stand and move throughout the facility for extended periods </li>
</ul><div>
<strong>Benefits & Perks<br></strong><br>
</div><ul>
<li>
<strong>Free Facility Membership</strong> – Full access to cages and weight room </li>
<li><strong>401(k) Program</strong></li>
<li>
<strong>Paid Time Off</strong> – 5 days PTO after 1 year of employment </li>
<li>
<strong>Growth Opportunities</strong> – Clear path for advancement within D-BAT Virginia Beach </li>
<li>
<strong>Team Environment</strong> – Work in a high-energy, sports-driven atmosphere </li>
<li>
<strong>Team Culture & Events</strong> – We invest in our team through company-sponsored events, including our annual Christmas party and additional team celebrations throughout the year </li>
<li>
<strong>Perks</strong> – Access to Norfolk Tides tickets</li>
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<strong>Apply<br></strong><br>
</div><div>Please send your resume to <strong>kara@dbatvirginiabeach.com<br></strong>
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