Sr. Customer Support Engineer
Cyara
- Experience
- 4+ yrs
- Location
- Hyderabad, Telangana, India
- Job type
- Full-time
Required skills
- VoIP
- IVR
- Genesys
- Avaya
- Cisco
- Nortel PBXs
- SIP
- H323
- WebRTC
- ISDN
- Developer Tools
- Python
- JavaScript
- AWS
- Genesys Cloud
- Cisco Finesse
- NICE CXone
- Amazon Connect
- MS SQL Server 2016+
- SQL Management Studio
- Elasticsearch
- Sumologic
- Splunk
- Grafana
- Zendesk
- Salesforce
- Jira
- jQuery
- HTML
- CSS
- Wireshark
- Windows Server 2016+
- REST API
About the role
Requires a computer science bachelor's degree or equivalent, 4+ years supporting complex software products, networking and VoIP expertise, scripting skills, web debugging, API troubleshooting, and strong communication.
About Cyara
AI-powered customer-experience assurance software company serving enterprises with testing and monitoring across voice, digital, and messaging channels.
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