Study MEDIC
Website:
studymedic.com
Job details:
Job Description: Chief Experience Officer (CXO)
Industry: Medical Education Technology (EdTech)
Reports to: CEO
Leadership Scope: C-level leaders
Role Overview
The CXO is responsible for end-to-end organizational execution and experience, ensuring that strategy translates into high-quality outcomes across learners, educators, institutions, and partners. This role oversees cross-functional leadership, drives operational excellence, and ensures alignment between vision, execution, and impact.
The CXO acts as the execution anchor of the company, managing C-level leaders and senior teams while championing learner-centric, outcome-driven medical education.
Key Responsibilities
Enterprise Leadership & Execution
· Own company-wide execution of strategic priorities and OKRs
· Manage and align the C-team and functional heads
· Ensure cross-functional collaboration, accountability, and delivery
· Translate CEO and Board vision into clear execution plans and measurable outcomes
· Drive operational rigor, cadence, and decision-making across leadership
Experience & Outcomes Ownership
· Own the end-to-end experience for learners, educators, institutions, and enterprise customers
· Ensure platforms deliver measurable learning outcomes, engagement, and adoption
· Champion learner-centric, educator-friendly, and institution-ready solutions
· Balance experience quality with scalability, efficiency, and business goals
Product, Learning & Platform Alignment
· Partner closely with CTO and Product leadership to ensure execution excellence
· Align academic, clinical, and instructional design with platform capabilities
· Ensure learning journeys are intuitive, credible, and aligned with medical education standards
· Oversee onboarding, engagement, assessments, certifications, and renewals
Performance, Metrics & Governance
· Define and track success metrics across experience, learning outcomes, retention, and revenue
· Establish governance models for delivery, prioritization, and risk management
· Identify execution bottlenecks and proactively resolve them
· Report progress, risks, and outcomes to CEO and Board
Culture & Leadership Development
· Build a high-performance, accountable, and collaborative leadership culture
· Coach and develop senior leaders across functions
· Promote clarity of roles, decision rights, and ownership
· Reinforce values of excellence, learner impact, and execution discipline
Required Qualifications
· 12+ years of leadership experience, including senior executive roles
· Proven track record of managing C-level leaders or large cross-functional teams
· Experience in EdTech, medical education, healthcare training, or digital platforms
· Strong execution, operational, and stakeholder management skills
· Ability to balance strategic thinking with hands-on problem-solving
Preferred Qualifications
· Experience scaling education or SaaS platforms from growth to maturity
· Familiarity with medical education ecosystems (UG/PG, CME/CPD, exam prep, institutional training)
· Exposure to regulated or credibility-driven domains (healthcare, life sciences)
· Board-level communication and governance experience
Success Indicators
· Strategy translated into consistent, high-quality execution
· Strong alignment and performance across the C-team
· Improved learner engagement, outcomes, and institutional satisfaction
· Predictable delivery, operational clarity, and scalable growth
Click on Apply to know more.