Customer Experience Strategy Expert

About Us

At CX, we emerged from identifying a pivotal gap in the Saudi market: a need for genuine customer centricity intertwined with an understanding of the Kingdom's rich cultural backdrop, crucial for crafting and managing meaningful experiences. Our expertise lies in elevating customer experiences, deeply aligned with Saudi Arabia's unique era needs and cultural essence. Our core principle is care—care for the market, our customers, and the vision of Saudi Arabia 2030. We are more than a company; we're a team committed to innovating and leading in customer experience, contributing to the Kingdom's prosperous future through strategies that resonate and create lasting value.

Job Description

As a CX Strategy Expert, you will be responsible for developing and executing a comprehensive customer experience strategy that aligns with our business objectives. Your expertise in customer behavior, journey mapping, and CX innovation will be crucial in shaping our approach to customer interactions and satisfaction.

Requirements

• Bachelor’s or Master’s degree in Marketing, Business Administration, or related field.
• Proven track record of developing and implementing successful CX strategies.
• Strong analytical skills with experience in data analysis and customer research.
• Excellent leadership, communication, and collaboration abilities.
• Deep understanding of the Saudi market and cultural nuances in customer service.
• Experience with CX software tools and CRM systems.
• Over 5 years of experience in a CX leadership role, preferably within the Saudi market.
• Certifications in Customer Experience, Project Management, or Lean Six Sigma.
• Fluency in Arabic and English.
  
  

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