Website:
comfi.ai
Job details:
📍 Location: Remote
📌 Type: Full-time
Please note that we are considering ONLY candidates from abroad (outside UAE).
About Comfi
- Comfi gives SMEs in the Middle East the fastest and simplest access to capital.
- We help suppliers and SMEs across MENA access working capital in hours, not weeks. Whether it is Invoice Financing, Payable Financing, or Dealer Financing, Comfi turns future payments into immediate cash so businesses can operate, grow, and stay in control.
- Used across industries like automotive, electronics, F&B, and healthcare, Comfi removes the friction, uncertainty, and delays that come with traditional financing.
- With $60M in venture debt facilities and 20% month-over-month growth, Comfi is scaling quickly across the region.
- We are not trying to fix broken financial processes. We are completely replacing them with a faster, more accessible and digital way to access capital.
The Role
We’re looking for a Customer Support Specialist to be the first point of contact for our clients and ensure a smooth, supportive experience. You will handle inquiries across phone, email, and chat, work closely with Sales, Risk, and Tech teams to resolve issues, and maintain accurate customer records.
This role requires strong communication, attention to detail, and a customer-first mindset in a fast-paced environment.
What You’ll Do
🔹 Act as the first point of contact for client inquiries and support requests
🔹 Proactively respond to customer issues via phone, email, or chat with empathy and urgency
🔹 Monitor client satisfaction and help proactively resolve concerns
🔹 Collaborate with internal teams (sales, risk, tech) to solve customer problems
🔹 Identify recurring issues and contribute ideas to improve our service and platform
🔹 Maintain up-to-date records of client interactions and outcomes
What You Bring
✅ 3+ years of experience in a customer support or client-facing role
✅ Previous experience in a customer-facing role
✅ Excellent communication and interpersonal skills
✅ Strong problem-solving abilities and attention to detail
✅ Comfortable working under pressure in a fast-paced environment
✅ Ability to handle challenging situations with customers
✅ Empathetic, patient, and customer-first mindset
✅ Fluency in English and Hindi
Why Join Us?
🤝 Customer Impact Every Day – Play a key role in shaping how clients experience Comfi
🚀 Fast-Growing Fintech – Be part of a company scaling across the UAE and beyond
💡 Your Voice Matters – Share ideas, influence processes, and help improve our platform
🌍 Collaborative Culture – Work closely with sales, risk, and tech teams to solve real problems
Click on Apply to know more.