saasgenie.ai
Website:
saasgenie.ai
Job details:
Job Description: CX Product - Implementation Consultant
Location: saasgenie Chennai, India, Work from Office
Company Overview:
saasgenie specializes in maximizing the value of SaaS products for our customers, ensuring they derive the best possible benefits from their investments. We are committed to being the premier partner for SaaS companies, dedicated to unlocking the full potential of their products for their customers. Our ethos, "faster, better, and smarter”, reflects our commitment to excellence and faster time to value championing agility, and fostering innovation. We deliver intelligent solutions that empower our customers to meet their business objectives efficiently. As a dynamic startup, saasgenie actively crafts the future, embracing challenges with unique strategies and creative thinking. Embark on our journey to enhance SaaS product deployment and adoption, steering the industry towards new horizons. As we continue to grow and expand our team, we are seeking experienced product consultants to join our journey and contribute to our culture of excellence.
Position Overview:
As a Product Implementation Consultant, you will be responsible for onboarding and technical integration for our SaaS platform. The primary objective of this role is to work closely with Engagement Managers and configure SaaS products such as Intercom, Freshdesk, Zendesk based on the customer's requirements while also training them on the product. You will also work closely with our Sales and pre-sales teams, using your product expertise and strong communication skills to impress customers.
Position Deliverables:
1. 4+ years of experience in client-facing roles such as Implementation Consultant, Onboarding Specialist, Integration Specialist, or Technical Customer Success, preferably in a SaaS environment.
2. Strong hands-on experience with REST APIs and webhooks, including understanding of HTTP methods, status codes, headers, authentication, and JSON.
3. Practical experience using tools like Postman (or similar API clients) to test and debug endpoints.
4. Ability to translate business requirements into product use cases or technical requirements.
5. Configure CX products such as Intercom, Freshdesk, Salesforce, Zendesk
based on customer requirements
6. Ability to learn and adapt quickly to new products or updates to existing products
7. Delight customers using critical thinking and complex problem-solving skills
8. Train customers and their teams on the day-to-day use and administration of the product
9. Document the onboarding steps for future reference and transition to other teams as needed
10. Demonstrate the ability to multi-task and work on multiple projects and successfully deliver on time.
Requirements
- Minimum of 4 years' experience in the software/tech industry
- Good communication skills (written and verbal)
- Analytical, problem-solving, and troubleshooting skills
- Demonstrate good teamwork
- Basic front-end programming skills such as HTML5, Javascript, and JQuery
- Basic understanding of current technology trends and programming concepts
- Strong experience in integrations (using REST APIs) with cloud systems
- Required hands-on experience with configuring SAAS products such as Intercom, Freshdesk, Salesforce, Zendesk
- Passion for solving customer requirements using our products
- Soft skills to interact with customers over the phone or video call
Why Join Us?
At saasgenie, you become part of a vibrant team where your contributions are valued immensely and directly fuel our collective success. Our culture thrives on integrity, trust, respect, and collaboration. Here, flexibility, quick learning, and an achiever mindset are celebrated, and every individual is empowered to excel. We ensure your well-being is always at the forefront. saasgenie provides an ecosystem where you can make a real impact and grow both personally and professionally. Ready to make a difference in a dynamic environment? Saasgenie welcomes you.
How to Apply:
Please send your resume, cover letter, and any relevant work samples to hiring@saasgenie.ai. In your cover letter, explain why you are a great fit for this role and how your experience aligns with our company's mission and values.
Click on Apply to know more.