CX Executive: Resolution

Ariro Toys

Required skills

Website: arirotoys.com
Job details:

We’re hiring: CX Executive (Resolution) @ Ariro

At Ariro, CX is treated as a core execution system, not a support function. This role owns customer issue resolution end-to-end.

You will:

• Own end-to-end resolution of customer tickets across all channels

• Drive response time, resolution quality & CSAT benchmarks

• Identify and fix process gaps causing repeat issues

• Coordinate with ops, logistics, and internal teams for closures

• Maintain structured ticket tracking and data reporting (collate CX data, derive insights, and ensure data hygiene)

What we’re looking for:

• Strong written & verbal communication

• Ability to own outcomes, not just tasks

• Comfort working with ticketing systems & structured workflows

• High attention to detail and follow-through

• Ability to identify patterns, not just solve one-off issues.

Click on Apply to know more.

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