Pi42
Website:
pi42.com
Job details:
About the Role
We are looking for a CX Associate to support day-to-day customer experience and operational processes across Pi42’s B2B and D2C ecosystem. This role will focus on ensuring smooth customer interactions, resolving queries efficiently, and assisting in improving operational workflows in a fast-paced Web3 environment.
Key Responsibilities
- Customer Support:
- Handle customer queries across channels (chat, email, tickets) ensuring timely and effective resolution.
- Customer Experience:
- Support onboarding, account-related queries, and issue resolution to ensure a seamless user journey.
- Operational Support:
- Assist in executing daily operational processes and maintaining service quality standards.
- Performance Tracking:
- Track basic KPIs like response time, resolution time, and customer satisfaction scores.
- Cross-Functional Coordination:
- Work closely with internal teams such as Product, Tech, and Compliance to escalate and resolve issues.
- Process Improvement:
- Identify recurring issues and suggest improvements to enhance efficiency and customer experience.
- Documentation:
- Maintain accurate records of customer interactions and help update internal knowledge bases.
Basic Qualifications
- 1–2 years of experience in customer support, operations, or a similar role
- Strong communication and problem-solving skills
- Ability to work in a fast-paced, high-growth environment
- Basic understanding of fintech, trading, or crypto (preferred but not mandatory)
- Comfortable using support tools like CRM/ticketing systems
- Willingness to work in shifts (if required)
Nice to Have
- Prior experience in fintech, crypto, or trading platforms
- Familiarity with customer support tools (Freshdesk, Zendesk, etc.)
- Analytical mindset with attention to detail
Click on Apply to know more.