Ariro Toys
Website:
arirotoys.com
Job details:
We’re hiring: CX Associate
This role focuses on owning end-to-end customer issue resolution while capturing real customer feedback and translating it into actionable insights.
You will:
- Own end-to-end resolution of customer tickets across all channels
- Drive response time, resolution quality & CSAT benchmarks
- Identify and fix process gaps causing repeat issues
- Coordinate with ops, logistics, and internal teams for closures
- Maintain structured ticket tracking and data reporting (collate CX data, derive insights, and ensure data hygiene)
What we’re looking for:
- Strong written & verbal communication
- Ability to own outcomes, not just tasks
- Comfort working with ticketing systems & structured workflows
- High attention to detail and follow-through
- Ability to identify patterns, not just solve one-off issues.
- Basic computer proficiency and comfort with tools.
Click on Apply to know more.