About the role
This customer contracted role will be responsible for evaluating, developing, and delivering the long-term Online strategy with the client, translating this strategy into concrete Online business plans which deliver Online efficiency and enhancement. We create strategy around Online experience: Focusing on customer satisfaction & ensuring a consistent Online Experience for the end user. Act as the Global Single point of contact for the Client/CE Teams regarding 2nd-level support issues Portrait and OBT. Investigate and resolve all client-specific HD2 support tickets. Ensure that requestors are kept up to date. Prioritizes issues and requests along with others in the queue. Then, investigate and resolve all client-specific HD2 support tickets. Ensure that requestors are kept up to date. Escalate any client-specific HD2 tickets that cannot be fixed by CWT to OBT Vendor for investigation and resolution, and ensure requestors are kept updated. Raise development requests with CWT Product teams and OBT vendor and follow up as required. At the CE/Client Request, will schedule and conduct review of OBT site(s) and highlight country/subunit differences (settings, policy, functionality), provide recommendations for amendments. Additional support may be required from regional-based DCC HD2 teams at local charges. Assist with significant Profile Issues. Central point of contact for CE team & client in Standard Adhoc HR Feed related issues.
