Associate Product Consultant

In This Role, You Will: • Support clients over the phone and email by answering their product questions and offering technical assistance • Offer best practice tips to clients to boost their meeting attendance via Cvent's marketing engine • Gather client requirements for future releases of the product • Create and maintain all product documentation • Implement and manage the online portion of client events as and when needed • Gather client requirements and implement them in Cvent's event management software • Communicate with the client and review the initial implementation with them and make required changes • Provide suggestions to the client to improve the overall result of the implementation and help clients meet their goals • Document all communication with the client in Cvent's CRM software