Clearout
Website:
clearout.io
Job details:
At Clearout, we don’t see support as ticket resolution. We see it as product intelligence + real-time problem-solving. We’re hiring a Customer Technical Support Engineer who can debug systems, not just respond to customers.
What you’ll actually do
- Investigate and resolve complex technical issues across APIs, integrations, and data workflows
- Read logs, trace failures, reproduce issues, and identify root causes—not just symptoms
- Collaborate directly with product & engineering to influence fixes and roadmap decisions
- Convert recurring issues into automation scripts or internal tools
- Act as the bridge between customer reality and product design
This role is NOT for you if
- You rely on predefined answers or playbooks
- You’re uncomfortable reading API responses or debugging flows
- You prefer “closing tickets” over understanding systems
This role IS for you if
- You can take a vague issue like “API not working” and systematically break it down
- You’ve written scripts to eliminate repetitive work
- You enjoy debugging more than building UI
- You ask “why did this happen?” even after fixing it
- You can explain technical issues clearly to non-technical users
Must-have skills
- Strong programming fundamentals (Python / Node.js or similar)
- Hands-on experience with APIs, webhooks, and debugging tools
- Ability to read logs and trace system behavior
- Clear written communication (you’ll be customer-facing globally)
What will make you stand out
- You’ve automated part of your previous support role
- You’ve worked closely with product/engineering teams
- You’ve handled edge cases in SaaS or data systems
- You can share examples of problems you deeply investigated
How we evaluate candidates
We don’t hire based on resumes alone. You’ll likely be asked to:
- Debug a sample issue
- Explain your thought process
- Show how you approach unknown problems
Click on Apply to know more.