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About the Role
Transcom is hiring Customer Success Associates for the Starry Process. This is an
international technical customer support role where associates assist customers with
internet and wireless connectivity issues through Voice, Chat, and Email while delivering
an exceptional customer experience.
Key Responsibilities
• Handle customer queries through Calls, Chat, and Email.
• Assist customers with internet connectivity and wireless network issues.
• Guide customers through basic troubleshooting steps.
• Diagnose and resolve first-level technical issues.
• Ensure timely resolution while maintaining customer satisfaction.
• Maintain accurate documentation of customer interactions.
• Follow company quality, compliance, and process guidelines.
• Deliver a professional customer experience during every interaction.
Candidate Requirements
Mandatory
• Female Candidates Only
• Minimum 6 months of BPO experience
• Undergraduate or Graduate from a recognized university.
• Excellent spoken and written English.
• Basic computer and internet troubleshooting knowledge.
• Comfortable interacting with international customers.
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• Willing to work rotational shifts.
• Comfortable handling Voice, Chat & Email support.
Preferred
• Experience in Technical Support Process.
• Broadband, ISP, Networking, Telecom, or Wireless Support experience.
• Basic understanding of Wi-Fi routers, internet connectivity, and troubleshooting.
• Strong analytical and problem-solving skills.
Technical Knowledge
Candidates should be comfortable with:
• Basic Internet Troubleshooting
• Wi-Fi Connectivity Issues
• Router Restart & Reset
• Network Connectivity Checks
• Guiding customers through troubleshooting steps
Language Requirements
• Excellent English Communication (Written & Verbal)
• Versant B2 or above preferred
Work Schedule
• Work From Office – Jaipur
• 5.5 Working Days
• Rotational Weekly Off
• 9-Hour Rotational Shifts
Compensation & Benefits
• CTC: Up to ₹27,000 Per Month
• Performance-based career growth
• International work environment
• Transport support as per company policy
• Learning & development opportunities
Ideal Candidate Profile
We are looking for candidates who:
• Enjoy solving technical problems.
• Can explain troubleshooting steps clearly.
• Communicate confidently with international customers.
• Remain calm under pressure.
• Are customer-focused and solution-oriented.
• Can multitask across Voice, Chat, and Email channels.
Click on Apply to know more.