Website:
lirasolutions.com
Job details:
Job Role-Customer Support/VA (Australian Client)
Location- Remote
Work Timing- 4:30 AM- 1PM (IST)
Working Days- 5 days
About the Company:
LIRA is a specialized recruitment and staffing agency that provides recruitment Solutions for businesses. Through our alliances and relations with partner companies, we can help you take "The Big Step" and provide the experience needed to enter the workforce. We provide employers and businesses with the opportunity to connect with the brightest talents and the new generation workforce.
Role Overview:
We are looking for a proactive and customer-focused Customer Support / Virtual Assistant with experience in the Facility Management industry and hands-on exposure to order processing and administrative operations. The ideal candidate should have excellent English communication skills and experience working with international clients, managing customer queries, coordinating with internal teams, processing orders, and ensuring timely service delivery.
Responsibilities:
Customer Support & Coordination
- Handle customer queries through email, calls, and other communication channels.
- Coordinate with international clients and internal teams to resolve issues and ensure timely service delivery.
- Maintain professional and timely communication with customers.
- Follow up on pending requests, complaints, and service requirements.
Order Processing & Operations
- Manage end-to-end order processing, including order entry, tracking, documentation, and follow-ups.
- Coordinate with operations, vendors, technicians, and other stakeholders to ensure timely completion of requests.
- Monitor order/service status and provide regular updates to clients.
- Maintain accurate records of orders, customer information, and operational activities.
Virtual Assistant / Administrative Support
- Provide day-to-day administrative and operational support to management and internal teams.
- Manage emails, schedules, documentation, reports, and data entry.
- Maintain CRM records and update customer/order information.
- Prepare basic MIS reports and track pending tasks and follow-ups.
- Assist with SOPs, documentation, and other operational activities as required.
Requirements:
- 2–6 years of experience in Customer Support, Virtual Assistance, Operations Coordination, or Administration.
- Facility Management industry experience is mandatory.
- Experience working with international clients is mandatory.
- Hands-on experience in order processing and customer coordination.
- Excellent verbal and written English communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office, Excel, CRM and other administrative tools.
- Ability to work independently and manage multiple tasks remotely.
- Experience with Teams, Zoom, Slack, Asana, Trello, or similar tools is an advantage.
Interested candidates can share their resume at recruitment@lirasolutions.com
Click on Apply to know more.
