WanderOn
Website:
wanderon.in
Job details:
About the job
Company Description:
WanderOn is a global travel community designed around meaningful adventures and authentic connections. We believe in creating opportunities for travelers to embrace spontaneity, build lasting memories, and share extraordinary experiences. With a focus on fostering a sense of belonging, WanderOn brings people together to explore the world and leave a positive mark. Join our mission to make travel more about community, discovery, and shared stories.
Role- Trainee/Executive
Experience-0-1 Year (Only)
Key Responsibilities:
• Serve as the primary point of contact for customers throughout their travel experience – pre - trip, during the trip, and post - trip.
• Handle customer queries, concerns, and escalations promptly and effectively, ensuring quick resolutions.
• Build strong relationships with customers to enhance satisfaction and loyalty.
• Coordinate with internal teams (sales, operations, finance, etc.) to ensure seamless service delivery.
• Monitor customer feedback and identify areas of improvement in the travel experience.
• Maintain detailed records of customer interactions, issues, and resolutions.
• Proactively communicate updates, changes, or important information to travellers .
• Uphold a professional and empathetic tone in all customer interactions.
Requirements:
• Strong verbal and written communication skills in English (knowledge of Hindi or regional languages is a plus).
• Excellent problem - solving and escalation management abilities.
• A calm, composed, and customer - first approach, even under pressure.
• Ability to multitask and coordinate across teams effectively.
• Proficiency in CRM tools and Microsoft Office suite.
• Passion for travel and creating great customer experiences.
**Freshers can apply to this job.
Click on Apply to know more.