Live Connections
Website:
liveconnections.in
Job details:
Greetings from Live Connections
Job Description – Team Leader
Location :- Ameerpet , Hyderabad
Max Experience As a TL Min 2yr Exp is must
Any Graduation
KEY RESPONSIPONSIBILITIES
Responsible In Managing The Team of 20 to 30Agents.
Setting And Meeting Performance Targets for Accuracy, Efficiency and Quality and
Ensuring meeting Clint’s SLA
Monitor and Track the performance with respect to SLA’s, Clint satisfaction.
Maintaining Up-to-date Knowledge of Process developments.
Assist with Assistant .Manager/Manager from the end User’s Point of View.
Monitor the performance standards of the team against planned objectives, and recommending and/or taking corrective actions.
Document, examine and report quality issues their response and suggest possible improvements.
Taking care of attrition and shrinkage. QUALIFICATION & EXPERIENCE:
Graduate or 10+2+3, with good Communication
Should Have Minimum 2-5 years of experience as Team Leader in Inbound process (Customer service)
. Monitor team performance, productivity and service levels.
Ensure systematic feedback to team members on their performance.
Handling Escalations. Drive the team to achieve the quality targets.
Daily reports.
Apply on Sakshi.s@liveconnections.in
73869 71110
Click on Apply to know more.