VIHU
Website:
vihu.com
Job details:
Job Requirements
Job Title: Customer Support Specialist
Company Name: XYZ Solutions
Location: Gurgaon/Gurugram
Salary: INR 25,000 - 30,000 per month
Employment Type: Full Time
Job Description
Are you a skilled communicator with a passion for helping others? Do you thrive in a fast-paced environment and enjoy problem-solving? If yes, we have an exciting opportunity for you!
XYZ Tech Solutions is a leading tech company that specializes in providing innovative solutions to our clients. We are currently seeking a dedicated and motivated Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the first point of contact for our valued customers, providing them with exceptional support and resolving their queries efficiently.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat promptly and professionally.
- Provide accurate and timely information to customers regarding products, services, and technical issues.
- Troubleshoot and resolve customer issues to ensure customer satisfaction.
- Escalate complex issues to the relevant teams for further assistance and follow up on resolutions.
- Maintain customer records and update information in the database.
- Collaborate with cross-functional teams to improve customer support processes and service quality.
- Strive to meet and exceed customer service targets and KPIs.
Requirements
- Proven experience in a customer support role or similar position.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Proficient in using customer support software and tools.
- Ability to handle multiple tasks and work under pressure.
- Flexible to work in rotational shifts as required.
Education And Experience
- Bachelor's degree in any field.
- 2+ years of experience in customer support or related roles.
FAQs
1Q: What is the salary range for the Customer Support Specialist position?
A: The salary for this position ranges from INR 25,000 to 30,000 per month.
2Q: Is this a remote job?
A: Yes, this position is fully remote, and candidates from anywhere in India can apply.
3Q: What are the key responsibilities of the Customer Support Specialist?
A: The Customer Support Specialist is responsible for responding to customer inquiries, providing support, and resolving issues to ensure customer satisfaction.
4Q: Are there any specific working hours for this position?
A: The Customer Support Specialist may be required to work in rotational shifts to ensure coverage during business hours.
5Q: What qualifications are required for this role?
A: A bachelor's degree in any field and a minimum of 2 years of experience in customer support or related roles are required for this position.
Click on Apply to know more.