Transformative Learning Solutions
Website:
transformative.in
Job details:
Job description
Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive – Spanish Language. Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints though emails, social media and calls in a professional manner. In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.
Responsibilities
• Understanding the products and services provided by the company.
• Supporting the customer through an email ticketing system, social media and phone calls.
• Resolving customer complaints and queries. Providing detailed information to customers.
• Maintaining records of each phone call for future reference.
• Providing the new employees with training sessions for enhancing their skills. • Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Taking feedback from the customers.
• Negotiating the terms and conditions with the customer.
Requirements
• 1+ years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
• Exceptional verbal and written communication skills in both Spanish and English.
• Good problem-solving abilities.
• A customer-oriented individual.
• Ability to meet deadlines and prioritize tasks.
• Excellent negotiation and sales skills.
• Outstanding interpersonal and organizational skills.
• Excellent phone etiquette and active listening abilities.
• A quick learner and exceptional ability to make decisions
Click on Apply to know more.