Customer Support Specialist
Vsynergize AI
- Location
- Pune Division, Maharashtra, India
- Job type
- Full-time
About the role
Vsynergize AI
Website:
vsynergize.com
Job details:
JOB SUMMARY
- Manage inbound customer calls by addressing reported queries and responding to previously raised requests.
- Execute all responsibilities with a high level of professionalism, courtesy, and efficiency.
KEY DUTIES / RESPONSIBILITIES
- Handle inbound calls to ensure timely resolution of queries from bank customers related to commercial/corporate banking application usage/issues.
- Provide product education, troubleshooting, and platform support across all assigned services.
- Leverage available resources to resolve issues accurately and deliver high-quality service.
- Ensure end-to-end follow-up by documenting actions taken and outlining next steps for each interaction.
- Maintain strict adherence to data security, privacy, and confidentiality standards.
- Demonstrate professional conduct and comply with all safety and security policies.
- Successfully complete the Digital Conversion Professional training program and all mandatory ongoing learning.
- Collaborate effectively with team members to achieve organizational goals.
WORK EXPERIENCE
- Minimum 2 year of hands-on experience in commercial/corporate banking, treasury management, or digital banking platforms.
- Proven experience in customer interactions including support calls.
Click on Apply to know more.
This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.