Website:
tp.com
Job details:
JD for Ecommerce Domestic process.
Greetings Kolkata! Join Our Team! Teleperformance welcomes you to be a part of our dynamic team!
Job Role: Customer Care Executive (Domestic process, Inbound)
Location: Kolkata, Salt Lake sector v
Job Type: Full-time (Work From Office)
About the Role: We are seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives. As a Customer Care Executive, you will be responsible for providing exceptional customer service to our clients via inbound calls/chats and handle escalation cases.
Responsibilities:
- Handling customer inquiries and resolving issues via calls and chats
- Providing product/service information to customers
- Meeting and exceeding customer satisfaction targets
- Maintaining accurate records of customer interactions
- Collaborating with team members to achieve team goals
Requirements:
- Minimum 12th pass qualification
- Fresher and experienced both can apply
- Excellent communication and interpersonal skill in English.
- Comfortable in hardcore night shift & 24*7 rotational shift timing.
Shifts: 24*7 (rotational) shift timings
- 9.5 hours rotational shifts, including night shifts
- 5 days working -2 days rotational week-off
Transportation: One-sided pickup or drop for odd hour shifts
Salary:
For English: 19kCTC
15k in hand For Hindi: 14kCTC
11k in hand
Interview Rounds
1) HR round
2) Operation round
3) Assessment round
We look forward to welcoming you!
Click on Apply to know more.