Shipcorrect
Website:
shipcorrect.com
Job details:
Customer Support Specialist | ShipCorrect (On-site – Mumbai)📍 Location: Malad, Mumbai
🕒 Work Mode: Full-time, In-office (Monday to Saturday)
About ShipCorrectShipCorrect is a fast-growing SaaS-based logistics platform empowering Indian e-commerce brands with end-to-end shipping solutions. Our proprietary algorithm ensures optimized courier selection and pricing, helping businesses reduce costs and improve delivery efficiency. We’re on a mission to simplify logistics and create measurable value for our clients.
Role OverviewWe are looking for a proactive and customer-focused Customer Support Specialist to join our team in Mumbai. You will be the first point of contact for our clients, ensuring smooth communication, quick issue resolution, and a high level of customer satisfaction.
Key Responsibilities- Handle customer queries across calls, emails, WhatsApp, and chat in a timely and professional manner
- Provide end-to-end support for shipment-related issues (tracking, delays, NDR, escalations, etc.)
- Troubleshoot and resolve customer concerns efficiently while maintaining a positive experience
- Coordinate with internal teams and courier partners for issue resolution
- Maintain accurate records of interactions and follow-ups in CRM/tools
- Identify recurring issues and suggest process improvements
- Ensure SLA adherence and high customer satisfaction scores
- Build strong relationships with clients and act as a trusted point of contact
What We’re Looking For- Strong communication skills (verbal & written) – clarity and professionalism are key
- Ability to manage multiple conversations across different channels simultaneously
- Good problem-solving and analytical skills
- Basic understanding of e-commerce/logistics is a plus
- Comfortable working in a fast-paced startup environment
- Customer-first mindset with high ownership and accountability
Preferred Qualifications- 0–3 years of experience in customer support / client servicing / operations
- Bachelor’s degree in any relevant field
- Experience with CRM tools or support platforms is an advantage
Why Join ShipCorrect?- Work closely with a fast-scaling startup solving real logistics challenges
- High ownership role with direct impact on customer experience
- Opportunity to grow with the company and take on larger responsibilities
Click on Apply to know more.