Website:
scoutit.in
Job details:
We're looking for
Customer Support Specialists!
Responsibilities
- Handle customer queries and support requests across calls, emails, and chat platforms
- Identify customer issues promptly and provide accurate, efficient, and customer-focused resolutions
- Deliver exceptional customer service by understanding user requirements and ensuring a positive support experience
- Stay updated on product features, company policies, and internal processes through continuous learning and training
- Maintain professionalism, empathy, and clear communication in all customer interactions
- Meet and exceed assigned productivity, quality, and service performance metrics
- Independently manage daily responsibilities while escalating critical or unresolved concerns appropriately
- Track individual performance and contribute toward achieving overall team and organizational objectives
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*Note: This is a requirement for one of Scoutit's clients)
Skills: communication,customer support,customer
Click on Apply to know more.