Website:
scoutit.in
Job details:
We're looking for
Customer Support Specialists!
Key Responsibilities
- Answer inbound calls, emails, and chats from potential customers and existing clients.
- Quickly assess customer issues to provide accurate support.
- Explore and understand customers needs and exceed their expectations.
- Complete all required trainings and stay informed about company news and department processes and procedures.
- Maintain a high standard of professionalism with our customers.
- Adhere to department performance goals and production standards.
- Be able to work independently, while knowing how/when to handle or escalate critical customer issues.
- Maintain individual performance relative to traceable metrics, and quality standards in relation to department goals and objectives.
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*Note: This is a requirement for one of Scoutit's clients)
Skills: communication,customer support,customer
Click on Apply to know more.