People Prime Worldwide
Website:
people-prime.com
Job details:
About Client: Capgemini is a French-based global leader in consulting, technology services, and digital transformation, founded in 1967 by Serge Kampf. With over 420,000 employees in 50+ countries, it leverages AI and technology to help clients with strategy, engineering, and operations. In 2024, the company reported global revenues of €22.1 billion
Client: Capgemini
Job Type: Contract
Role: Customer Support Specialist
Experience: 2+ years
Work Location: Bengaluru
Payroll on : People Prime World Wide
Notice :24/7 (including night shift- Cab will be provided & shift allowance applicable)
Work mode : Hybrid
Job Description:
Job Description:
· Qualification: Bachelor's degree and above.
Ready to work in international customer service process in 24x7 environment in rotational shifts (5 days working)
Excellent command in English language, active listener, demonstrate empathy and good engagement through clear articulation skills in delivering services to customers
· Build expert, dynamic knowledge of the company’s products and services
· Quick learners, resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, follow SOPs and delivery the best solution for the problem
· Demonstrate high degree of ownership, ensure customers are optimally serviced satisfaction
· 1-3 years of experience as a Customer Support Specialist or similar CS role preferred
· Problem solving mindset, remain composed in touch situations and work with minimal supervision
· Ability to engage customers in chat, phone and offline communication
· Immediate joiner or max notice of 30 days preferred.
Willing to work from office, Bangalore location.
Click on Apply to know more.