KoinX
Website:
koinx.com
Job details:
Customer Support Agent (Crypto Tax) – Bhubaneswar
INR 15,000 – 20,000/month | 9-hour shift
What this role really is
You’ll talk to ~100 users a day who are confused, stuck, or stressed about crypto taxes.
Most don’t understand what’s going on.
Some are frustrated.
A few are panicking.
Your job is simple:
help them leave the conversation feeling sorted.
What you’ll do
• Handle inbound support across chat, email, and calls
• Solve issues like:
CSV upload errors
API sync problems
TDS mismatches
Report generation issues
• Independently resolve most queries using SOPs
• Escalate edge cases smartly
• Spot patterns and flag repeat issues
• Guide users on calls in Hinglish when needed
Who this is for
This is a good fit if:
- You actually enjoy solving problems (not just replying fast)
- You stay calm when users are frustrated
- You’re comfortable switching between Hindi + English
- You can learn fast (you don’t need crypto knowledge right now)
- You notice patterns and think logically
What you need
- Strong communication (English + Hindi)
- Basic comfort with tools (chat software, spreadsheets, web apps)
- Ability to follow SOPs but also think when needed
- Willingness to work a structured 9-hour shift
- Based in / open to working from Bhubaneswar
Bonus: Support, fintech, or tax-related experience
What you’ll get
- ₹15K – ₹20K/month
- Real exposure to a high-growth fintech product
- Direct input into product and support improvements
- Fast learning curve (this is not a passive role)
What a typical day looks like
- Fix a CSV issue caused by Excel formatting
- Explain why someone’s gains look inflated
- Help a user understand “Assessment Year”
- Handle a call from someone worried about TDS
- Flag a repeated issue so the team can fix it at scale
Important note
This is not a chill support job.
It’s high-volume, fast-paced, and requires patience + clarity.
But if you’re good, you’ll learn a lot very quickly.
How to apply
Email: hr@koinx.com
Subject: Support Agent – Bhubaneswar
In your email, tell us:
- Who you are
- Why this role interests you
- One time you helped someone understand something confusing
No formal CV needed. Just be clear.
Click on Apply to know more.