Website:
qr-codes.io
Job details:
Role Overview:
We are a Quality First Quick Commerce company and are currently hiring for L1 Customer Support Executives to join our growing Customer Experience team. We are looking for individuals who are customer-obsessed, empathetic, and capable of delivering exceptional support through both chat and voice channels.
What You'll Do
• Handle customer interactions across chat and call support channels
• Deliver a high-quality customer experience with an empathy-driven approach towards every customer complaint and query
• Manage chat conversations maintaining quality and response standards
• Handle customer calls efficiently and professionally
• Resolve customer concerns while ensuring a positive and seamless experience
• Work closely with internal teams to ensure timely resolution of customer issues
• Maintain accurate records of customer interactions and resolutions
What We're Looking For
• Minimum 12 months of experience in Customer Support
• Prior experience in a Quick Commerce chat and call support environment is mandatory
• Ability to handle chat interactions and customer calls everyday
• Strong customer-centric mindset with a high degree of empathy and ownership
• Excellent verbal and written communication skills in English (mandatory)
• Comfortable interacting with a highly current and tech-savvy customer base
• Willingness to work in rotational shifts and rotational week-offs
Work Schedule
• 5 working days per week
• Rotational weekly offs on weekdays
• Saturdays and Sundays are mandatory working days
Shift Timings
• 6:00 AM – 3:00 PM
• 9:00 AM – 6:00 PM
• 3:00 PM – 12:00 AM
Transportation
Two-way cab facility will be provided for:
• 6:00 AM – 3:00 PM shift
• 3:00 PM – 12:00 AM shift
Click on Apply to know more.
