Website:
fetchjobs.co
Job details:
About The Company
Teleperformance (TP) is a global leader in providing exceptional customer experience management solutions across various industries. With a presence in numerous countries, TP specializes in delivering innovative, scalable, and tailored customer support services that help organizations enhance their brand reputation and operational efficiency. Committed to fostering a diverse and inclusive work environment, TP emphasizes employee development, technological advancement, and customer-centric strategies to maintain its position as a trusted partner for businesses worldwide.
About The Role
The Customer Support (Non-Voice Process) role at TP is a vital position focused on backend risk assessment, transaction monitoring, and data verification within a banking or financial services environment. This position involves analyzing customer transactions to identify suspicious or fraudulent activities, ensuring compliance with regulatory standards, and maintaining the integrity of financial data. The ideal candidate will possess strong analytical skills, meticulous attention to detail, and the ability to handle sensitive information with confidentiality and precision. Working in a dynamic, fast-paced environment, the role requires proactive problem-solving and effective communication skills to escalate high-risk cases appropriately and document findings accurately.
Qualifications
The ideal candidate should hold a graduation degree in any stream. Basic knowledge of banking processes and financial transactions is required. Candidates must demonstrate a keen eye for detail, analytical thinking, and a basic understanding of MS Excel to perform data analysis and reporting tasks. Freshers or those with minimal experience in banking or financial services are encouraged to apply, provided they meet the core qualification criteria and possess the required skills.
Responsibilities
- Perform transaction monitoring to detect suspicious or fraudulent activities, ensuring timely identification of potential risks.
- Conduct risk analysis on customer accounts and financial transactions to assess the likelihood of fraudulent behavior.
- Execute data verification and validation processes to maintain accuracy and integrity of financial information.
- Review flagged cases generated by monitoring systems and escalate high-risk issues to the appropriate teams for further investigation.
- Maintain comprehensive documentation of findings, actions taken, and case statuses for audit and compliance purposes.
- Ensure adherence to internal policies, regulatory standards, and industry best practices in all activities.
- Collaborate with cross-functional teams to improve processes and enhance risk detection capabilities.
Benefits
TP offers a competitive salary package of up to INR 4.2 LPA, along with comprehensive benefits including health insurance, paid leave, and employee assistance programs. The role provides opportunities for professional growth within a global organization, with training and development initiatives aimed at enhancing your skills and career trajectory. Employees also enjoy a supportive work environment, flexible rotational shifts to accommodate work-life balance, and exposure to the latest banking and financial technologies. Additionally, TP promotes a culture of recognition and rewards high performance, fostering a motivating and engaging workplace.
Equal Opportunity
Teleperformance is an equal opportunity employer. We are committed to creating an inclusive environment where all employees and applicants are treated fairly regardless of race, gender, religion, age, disability, or any other characteristic protected by law. We encourage diversity and believe that varied perspectives contribute to our success. All qualified candidates will be considered for employment without regard to any protected status.
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