Vetic
Website:
vetic.in
Job details:
Key Responsibilities:
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Handle inbound and outbound customer calls, emails, and chats professionally.
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Understand customer concerns and provide accurate and timely resolutions.
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Maintain detailed and organized records of customer interactions and follow-ups.
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Coordinate with internal departments (operations, tech, sales, etc.) to resolve complex issues.
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Ensure high levels of customer satisfaction by providing clear communication and empathetic support.
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Escalate unresolved issues to the appropriate teams as per process.
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Adhere to defined SLAs, quality standards, and compliance guidelines.
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Provide feedback and insights based on customer interactions to help improve processes and service quality.
Requirements
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1–3 years of experience in customer support, tele-calling, or a similar role.
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Excellent verbal and written communication skills.
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Strong problem-solving abilities with a customer-first mindset.
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Ability to handle pressure, manage multiple tasks, and work in a fast-paced environment.
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Basic computer proficiency (MS Office, CRM tools preferred).
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Willingness to work in rotational
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