Harns Technologies
Website:
harnstech.com
Job details:
Job Description:
Brief - We are looking for a Customer Support Representative that will be the liaison between our company and its current and potential customers. The successful candidate should be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer Satisfaction at the core of every decision and behaviour.
Experience:
>>2-7 Years of Experience ( Minimum of 2 years of relevant International US/UK customer support experience is mandatory)
>>Track record of over-achieving quota
>>Strong phone and verbal communication skills along with active listening
>>Ability to multi-task, set priorities and manage time effectively
>> Flexible with Shifts.
>>Graduate/ Under Graduate
Desired Skills:
- Communication Skills
- Attention to Detail
- Adaptability
- Teamwork and Collaboration
- Conflict Resolution
- Problem-Solving Abilities
- Multitasking and Prioritization
- Product Knowledge
Responsibilities:
- Manage Inbound and Outbound Calls, Chats and Email Tickets
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Set appointments and follow up with prospects via email and phone
- Build sustainable relationships and engage customers by taking the extra mile
- Creating Documentation and help Files to stream line the process.
- Meet personal/team qualitative and quantitative targets.Requirements:
- Provide exceptional customer support with a global perspective, ensuring satisfaction across diverse cultural backgrounds.
- Handle customer inquiries, troubleshoot issues, and provide timely and effective solutions.
- Communicate professionally and courteously with customers via phone, email, and chat.
- Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
- Maintain accurate records of customer interactions and transactions
- Stay updated on product knowledge and industry trends to provide accurate information to customers.
- Adhere to company policies and procedures while delivering high-quality support services.
- Contribute to a positive and collaborative team environment.
- Ability to multitask and prioritise in a fast-paced environment Proficiency in Desk Applications, CRM software and Microsoft Office Suite. Flexibility to work round the clock shifts as required.
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