CyberToss Pvt. Ltd.
Website:
cybertoss.com
Job details:
Company: CyberToss Pvt. Ltd.
Location: Serampore, West Bengal
Job Type: Full-Time | Onsite
Shift: Night Shift
Experience: 6 Months – 1 Year Preferred
Salary: Up to ₹20,000/month + Night Shift Allowance + Performance Incentives
Job Summary
CyberToss Pvt. Ltd. is hiring for the position of Customer Support Representative (CSR) for our International Non-Voice Process. The role involves providing Email Support and Chat Support to customers of international E-commerce stores and marketplaces such as Amazon, eBay, Walmart, and Shopify.
Key Responsibilities
- Handle customer queries related to refunds, returns, replacements, shipping issues, order tracking, delivery updates, and other customer service requests.
- Provide professional customer service through email and chat.
- Manage customer tickets using CRM and Helpdesk tools.
- Escalate unresolved issues to the appropriate team.
- Maintain high levels of customer satisfaction and response quality.
Required Skills
- Good written English communication.
- Experience in Customer Support, Customer Service, Email Support, Chat Support, E-commerce Support, or International Non-Voice Process.
- Knowledge of Zendesk, eDesk, Shopify, Amazon Seller Central, or eBay Seller Hub is preferred.
- Strong problem-solving and multitasking skills.
Benefits
- 5 Days Working
- Night Shift Allowance
- Performance Incentives
- Paid Sick Leave
- Career Growth Opportunities
Click on Apply to know more.