Vision360
Website:
v360.tech
Job details:
Customer Relationship and support
Representative (SaaS) – JewelStudio
📍 Location: Surat, Gujarat (On-site)
💰 Salary: ₹30,000 – ₹35,000 per month
🏢 Company: V360 Technetronic LLP
About the Role
We are looking for a proactive and customer-focused Customer Relationship Coordinator to join our growing team. In this role, you will be responsible for managing and supporting a dedicated portfolio of approximately 100 customers using our SaaS platform, JewelStudio.
Your primary responsibility will be to ensure every customer is successfully onboarded, well-trained, and continuously supported so they can get the maximum value from our software.
This is an excellent opportunity for someone who enjoys building long-term customer relationships, providing software training, and solving customer challenges.
Key Responsibilities
- Manage and maintain relationships with approximately 100 assigned customers.
- Conduct software onboarding sessions and training for new customers.
- Regularly follow up with customers to ensure successful adoption of JewelStudio.
- Assist customers with software-related queries and coordinate with the technical team when required.
- Build strong relationships and ensure high customer satisfaction.
- Encourage customers to utilize all relevant software features.
- Keep customer records and follow-up activities updated.
- Act as the bridge between customers and internal teams.
Training & Selection Process
We believe in hiring people who are willing to learn.
Before joining the team, shortlisted candidates will undergo a structured training period to understand our JewelStudio software, workflows, and customer support process.
At the end of the training, candidates will take an evaluation test. Those who successfully demonstrate a strong understanding of the software and customer handling process will receive a full-time employment offer.
Requirements
- Bachelor's degree in Business, Commerce, IT, Marketing, or a related field.
- Excellent communication skills in English and Hindi (Gujarati is an advantage).
- Strong interpersonal and relationship management skills.
- Comfortable learning new software and explaining it to customers.
- Good organizational and time management abilities.
- Basic computer proficiency (MS Office, Google Workspace, CRM tools, etc.).
- Previous experience in Customer Success, Customer Support, Relationship Management, Sales Coordination, or SaaS is preferred but not mandatory.
What We Offer
- Competitive salary: ₹30,000 – ₹35,000 per month
- Comprehensive product training.
- Career growth opportunities in a fast-growing technology company.
- Opportunity to work with customers from the jewellery industry across India and internationally.
- Collaborative and supportive work environment.
If you're passionate about helping customers succeed and enjoy working with technology, we'd love to hear from you.
- Apply now and become a part of the JewelStudio team!
Click on Apply to know more.