SKINOS
Website:
skinos.in
Job details:
Company Description SKINOS is a dermatology clinic recognized as a premier destination for expert skin care services in Delhi. A team of highly experienced dermatologists provides comprehensive, personalized treatment for a wide range of skin concerns. The clinic focuses on helping individuals achieve healthy, glowing skin through evidence-based care and modern dermatological practices. Located conveniently within the neighborhood, SKINOS offers accessible, high-quality services for patients seeking trusted skin doctors. The team is dedicated to creating a supportive environment that emphasizes patient comfort and satisfaction.
Role Description The Customer Support Representative at SKINOS is a full-time, on-site role based in Delhi, India. This role is responsible for responding to patient inquiries via phone, email, and in person, providing clear information about services, appointments, and clinic procedures. Daily tasks include scheduling and confirming appointments, managing patient records, and coordinating with medical staff to ensure smooth clinic operations. The representative will address basic concerns, assist with troubleshooting appointment or billing issues, and guide patients through registration and follow-up processes. The role also involves maintaining a courteous, professional presence at the front desk, ensuring a positive experience for every visitor and supporting continuous improvement in patient satisfaction.
Qualifications
- Strong customer-facing skills in Customer Support and Customer Service to assist patients professionally and empathetically.
- Ability to maintain high levels of Customer Satisfaction through attentive listening, problem-solving, and follow-through.
- Excellent Communication skills, including clear verbal and written communication in English; knowledge of local languages is an advantage.
- Basic Troubleshooting skills to resolve appointment, billing, and service-related issues efficiently.
- Comfort with using computer systems, scheduling software, and basic office tools.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
- Minimum high school diploma, BBA or MBA
Click on Apply to know more.